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August 7th
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| Reference ID: | CV-ZMBBVYY |
| Updated: | March 04, 2008 |
| Available: | Immediately |
| Will Relocate: | No |
| GIS Experience: | Entry Level |
| Desired Salary: | 37,000 |
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| | | Stuart Fleming | | | | Educational Experience |
| University of Toronto | Toronto, Ontario, Canada | Degree: Bachelor of Arts
Major: urban geography
Dates: Sept 2004 - April 2010 | | Sir Sandford Fleming College | Lindsay, Ontario | Degree: Forest Recreation technician
Major: Forest Recreation
Dates: Sept 1993 - April 1995 |
| | | | Professional Experience |
| Concierge/Manager | Cambridge Suites Hotel | | Dec 2004 - Present | 15 richmond Street east, Toronto, on | Concierge responsibilities: develop and maintain a thorough knowledge of the hotel and its services, as well as, events and attractions in the city of Toronto. File and record keeping, developing and analyzing ideas to improve service levels.
Manager on Duty responsibilities: plan and communicate guest requests and special services through all appropriate departments. Provide on the spot authority in the hotel; to pamper and reassure guests and to take immediate action on complaints or failures in hotel operations. To take immediate action in the event of a fire alarm or emergency situation of any nature. | | Self Employed | Insurance Broker | | 2003-2004 | 4298 Longmoor Drive, Burlington, ON | | Helped individuals, families, and businesses select insurance policies that provide the best protection for their lives and their, health. This position required strong sales ability and excellent interpersonal skills. |
| | | | Other Information | Data Management & Analytical: excellent research and organizational skills as demonstrated by essays and assignments written for courses, as well as, event newsletters prepared each weekend and every month for incoming guests and staff at work. Daily maintenance and creation of guest accounts and continuous cataloguing of concierge related initiatives.
Interpersonal and Communication- daily interaction with department heads of the hotel and in house guests. Effective execution of diverse responsibilities in a timely fashion. Development of a resourceful team environment through communication, sense of humour, and a resolute work ethic.
Management & Leadership: supervision of three to five staff members every weekend and responsible for making authoritative decisions on guest related issues throughout hotel during these periods. Advise, teach and counsel others while demonstrating tack and diplomacy.
TECHNICAL SKILLS
Operating Systems Windows XP & Vista; MS Office: Word, PowerPoint, and Excel. Basic knowledge in GIS software – ArcGIS.
ACCOMPLISHMENTS/ AWARDS/ ACTIVITIES
2006 – Present: Promoted to Concierge in February 2006. Awarded 2006 Employee of the Year in January 2007 at the Cambridge Suites Hotel.
First to implement weekly and monthly events newsletters for staff and guests at the Cambridge Suites Hotel to help improve quality of service.
Put into service Restaurant and Hotel information packages for staff and guests to refer to when looking for recommendations and directions. This has helped alleviate the pressure on Front desk staff that was often required to fulfill this responsibility.
Continually receive positive feedback through informal letters, emails and formal comment cards from past and present guests. Consistently receive glowing performance reviews from various Department Heads and the General Manager of the hotel.
2006 – Present: Assisting in the development of a web based dog fashion retailer (www.k9kloud9.com) through data entry, photography, and creative marketing (i.e. affiliate programs).
2005 – Present: Member of the Toronto Central Sport and Social Club (TCSSC) for the past three years playing on numerous teams in a variety of sports ranging from soccer and ultimate Frisbee to “all sports” and dodge ball. | | | Keywords: | ArcGIS Extensions, ArcGIS, ArcInfo | |
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