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February 10th
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| Reference ID: | CV-BMQDIYT |
| Updated: | February 12, 2010 |
| Available: | June 2010 |
| Will Relocate: | Yes |
| GIS Experience: | 6 years |
| Desired Salary: | 60K- 70K |
| | Email: | phantomque@gmail.com |
| Primary Phone: | 909-748-7933 |
| Secondary Phone: | 615-516-8163 |
| Address: | 1325 sylvan blvd apt. 7
Redlands CA 92374 |
| Country: | United States |
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| | | Joseph Beard | | | | Educational Experience |
| Indiana University of Pennsylvania | Indiana, PA | Degree: M.S.
Major: Geography
Dates: 8-01 to 5-03 | | Jackson State University | Jackson, MS | Degree: B.A.
Major: History
Dates: 8-97 to 5-01 |
| | | | Professional Experience |
| Product Release Engineer | ESRI | | 3-15-09 to present | 380 new york st redlands, ca 92373 | | Comprehending user needs and interpreting how ESRI software can address them. Work closely with development programmers in developing ESRI software to evaluate in how the software addresses key user needs. Aide users with and learn from their deployment of each software release. Finding and reporting software issues with software quality assurance and testing. Writing software documentation, and supporting the existing software release. | | Technical Support Analyst | ESRI | | 1-9-06 to 3-16-09 | 380 New York st. redlands, ca 92373 | | - Provide high-quality support to end users of ESRI software to help them solve technical problems quickly and effectively, documented technical issues through incident tracking, knowledge base articles, and submission of software defect/enhancement requests. Test software and hardware to troubleshoot issues and evaluate solutions. Determine or recommend software changes to programmers/software engineers. Fully utilize and further develop problem solving skills, communication skills, creativity, and knowledge of ESRI products | | GIS Technician | Smart Data Strategies | | 10-04 to12-05 | 357 riverside dr franklin, tn 37064 | | -Support clientele by phone or webex troubleshooting and answering questions with GIS software, SDS software and/or issues related to Windows. Serve as liaison to ESRI for client license management. Implement software and performed software upgrades on clientele computers through webex or travel to the location in person for the installation and/or computer setup. Create documentation for the SDS knowledge base. Burn SDS software on CD’s to deliver to customers, and confer registration keys to patrons for SDS software. Provide customer service and technical support for EmapsPlus customers. (SDS website) | | Geography Teacher | Tennessee State University | | 1-05 to 5-05 | 3500 John A. Merritt Blvd Nashville, TN 37209 | | -Teach World Regional Geography course through TSU webCT. Educate students through administering the course design for the course. Create assignments, conduct discussions, Generate tests and grade the students based on performance of the assignments, discussions and tests. Provide assistance to students in computer related problems and troubleshooting for the benefit of the student advancement in the course. |
| | | | Other Information | | Consultant, Supervisor, ESRI, ArcMap, Extensions, Editing | | | Keywords: | ArcEngine, ArcGIS Extensions, ArcGIS, ArcInfo, ArcView | |
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